Student Support

A lot of help and support is available for students at QE so if you have any questions or worries or would just like to talk to someone then please do not hesitate.

We can offer support for a huge range of concerns and worries, including, building self-esteem, exam stress, adjusting to change, home sickness, coping with a loss or bereavement, staying safe online, and help you to acquire the skills to overcome any difficulties in your life. We also provide support for students whose families are in the Forces and for international students.

Support can be provided on a one-to-one basis or through workshops which are offered as part of a programme we are running called ‘THRIVE@QE’. The programme aims to ensure students at QE are happy and healthy.

If you would like to talk to somebody, ask a question or discuss a worry there are lots of options for you to choose from. Students are encouraged to speak to any member of staff they trust. The Pastoral Team will always be happy to help you but you may also wish to speak to your Form Tutor, House Parent, or Head of Year.

We can also arrange to you to speak to the Independent Listener or School Counsellor.

Our Designated Safeguarding Lead is Miss Ginger and she can also help you if you have a concern about your safety, health or happiness.

Support Resources

Who Can I Talk To?

You can talk to any member of staff you trust. This is very important and if you are worried about yourself, or anyone else, please speak to someone. Staff cannot always keep a secret, they must pass any information which places you, or someone else, in danger on to the Safeguarding Team. 

Below is a list of people you can contact both in and out of school if you need any kind of support. 

If you feel you would like a Peer Mentor, Peer Leader or Buddy to speak to then please let someone know and this can be organised for you.

If you experience or witness any bullying it is essential that your report this so that we can help. Bullying is not tolerated at Queen Ethelburga’s and we work very hard to tackle any issues. You can report any bullying to any member of staff or use the bullybox on the computer system by clicking the ’STOP’ logo.

Getting Outside Help

There are several organisations you can go to to get help outside of QE. Some of them are listed below.


You can contact Childline about anything. Whatever your worry, it’s better out than in. We are here to support you and help you find ways to cope.


Tel: 0800 1111

'For Me' is the app that puts Childline in your pocket. It's free, it's secure and it's designed by young people for young people.



Compass BUZZ is an exciting, new, innovative and free project that aims to improve the mental heath and wellbeing of children and young people in schools across North Yorkshire.


Tel: 0800 008 7452

Text: 07520631168



Whatever you are going through, call us free any time, we are here round the clock, 24 hours a day, 365 days a year.


Tel: 116 123 




The Mix is here to take on the embarrassing problems, weird questions, and please-don’t-make-me-say-it-out-loud thoughts that people under 25 have in order to give them the best support through our digital and phone services.


Tel:  0808 808 4994


Young Minds are committed to improving children’s wellbeing and mental health.


Tel: 02070895050


Young Minds also provide help and guidance for parents. See their Parents Helpline page and their Parents Survival Guide.




Mind are for anyone who may be experiencing a mental health problem or has a family or friend who is. Mind’s Infoline advisors provide information on a range of topics and will look for details of help and support in your own area.


Tel: 0300 123 3393

Text: 86463


Supporting Positive Mental Health

Positive mental health is essential to personal well being and happiness; it can make the difference between thriving or surviving and it is fundamental in helping students to fulfil their learning potential.  To support students and equip them with essential life skills, we aim to deliver a robust, responsive mental health programme to promote awareness and understanding about positive mental health while at the same time offering practical advice and guidance about a range of mental health issues.

Throughout the year the pastoral team are visible, accessible and available for students to talk to  and importantly, ‘THRIVE@QE’ offers opportunities for students to talk about mental health either in scheduled group sessions or on a one to one basis.

Within the academic curriculum there are also bespoke lessons about mental health issues which are explored in personal development and this subject department plays a prominent supportive role during mental health awareness week.

During whole school mental health awareness weeks all students access mental health information and resources from national providers as well as from outside agencies.  In addition, assemblies, lesson starters, tutor activities, workshops and Q&A sessions are delivered in response to students’ needs.  In this way, pastoral, boarding and academic sides of the school successfully support each other in a co-ordinated approach to learning about the importance of mental health.