Receptionist Role

Salary: £9.00 per hour

Permanent/Fixed Term

Hours: 15 per week  (Monday - Friday, 2:00 pm - 5:00 pm)

Holidays: 33 per year (including bank holidays)


Queen Ethelburga’s is set in more than 220 acres of beautiful North Yorkshire countryside, on the Thorpe Underwood Estate. Staff work as one team – whether they are directly teaching or supporting students as part of the school and pastoral teams, or as part of our estates team making sure that the campus works as it should – to create a vibrant learning and living environment in which every student can thrive. We aspire to excellence, have high expectations of ourselves and others, and take pride in everything we do. We aim to nurture resilient, confident and independent lifelong learners. The Queen Ethelburga’s Collegiate Standard is ‘To be the best that I can with the gifts that I have’.

The Role:
This role is at the hub of our busy Central Management Office. As well as being a friendly first point of contact for visitors, you will also play a key role at the centre of all TUS departments. You will provide general administrative support and be an essential and reliable part of the team with excellent working relationships across all departments.


Key Responsibilities:

  • Greet visitors, offer and provide refreshments as appropriate

  • Ensure that safeguarding and data protection requirements are met with regards to signing in visitors, providing visitor badges etc.

  • Answer email and telephone enquiries and direct them to the relevant department

  • Provide office cover when staff are unavailable, i.e. dealing with re-directed phone calls, e-mails and general enquires

  • Assist the Marketing & Communications team with day-to-day administration tasks

  • Provide a central point of administrative support to other departments during busy periods (e.g. Accounts, Estates office etc.)

  • Order general office supplies as required and be responsible for maintaining stock levels

  • Keep useful documents such as telephone lists up to date and communicate changes to all departments

  • Act as a point of contact for communication between Thorpe Underwood Service and Queen Ethelburga's Collegiate

  • Refer maintenance or technical issues to the Estates or IT teams for repair

  • Ensure that the reception area and waiting room are always tidy and presentable

  • Maintain a professional and efficient standard of service at all times


Qualifications and Experience:

  • Experience of working within an office environment and/or experience in a customer service role (preferred)
  • Experience of using the Microsoft Office Suite
  • Trained in First Aid (or willing to attend a course)
  • Competent with computers, sending emails and answering phones


Person Specification:

  • Friendly, approachable and welcoming demeanour
  • Able to confidently communicate with visitors and staff at all levels of the organisation
  • Helpful, reliable attitude with a willingness to support others
  • Organised, self-motivated and able to prioritise tasks accordingly
  • Excellent attention to detail


Along with a wealth of experience staff at QE benefit from competitive salaries, a pension scheme, fee discount for staff children, access to a dedicated staff gym, 25 days annual leave (plus 8 bank holiday days), staff socials and free parking.

QE is committed to ensuring a safe environment for its pupils and staff. Applicants will be required to provide proof of identity and undergo the relevant DBS checks for their role.

Any personal information you share with us on your application form will be used solely for recruitment purposes. Your details will be held for up to 6 months and destroyed after this time.If you have any questions on individual roles or the recruitment process, you can email them to the HR department on

Please note, we often receive high volumes of applications. Unfortunately this means that if you have not heard from us within two weeks of your application, you can assume that on this occasion your application will not have been successful.

Application Forms and Reference Documents

To apply, please complete the application form shown below and send it to us via e-mail to or post to FAO: HR Department, Queen Ethelburga's Collegiate, Thorpe Underwood Estate, Thorpe Underwood, York. YO26 9SS.

Application Form Word File

Application Form PDF File