Orders placed online will be available to pick-up at the car park reception pick-up point, on Mondays and Wednesdays, or taken to your child’s boarding house, within 5 - 10 working days, subject to availability. The only exception to this will be over extended periods when the school shuts down such as Christmas and New Year. You will be notified when your order is available.
Should any items ordered be out of stock, you will be contacted within 72 hours.
Should you change your mind or goods ordered are unsuitable, you will have a period of 28 days beginning on the day your order is received to cancel or return goods.
You must inform us of your wish to cancel in writing by e-mail to email@example.com within a period of 28 days beginning on the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them.
You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us by post, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. You are responsible for all associated postage costs.
For full details of your rights under the Distance Selling Regulations, please contact your local Citizens Advice Bureau.
Full details of how to return goods can be found in the 'Returns' section below.
Should you want to return an item, you should inform us of your wish to do so, by e-mail to firstname.lastname@example.org and arrange delivery by person or a secure method such as recorded, special delivery or courier. Please include a copy of the delivery note or invoice in the package.
Returns by post should be addressed as follows:
School Shop Returns
Queen Ethelburga’s Collegiate
Thorpe Underwood Estate
York YO26 9SS
Exceptions to the Returns Policy
No refunds or exchanges can be given on items made to your specification, such as named clothing and engraved goods, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, certain items cannot be returned if unwrapped unless faulty. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with legal rights. You have a duty to look after the goods whilst in your care and if they are returned damaged they may not be refunded to you unless they are faulty.
Under the Sale of Goods Act 1979, should an item be returned to us and found to be faulty, we reserve the right to arrange repair or replace items within a reasonable time frame so as not to cause the customer significant disruption. Should items returned be deemed as not faulty, the customer will be responsible for all postage costs. Queen Ethelburga’s will refund the postage cost of any returned items due to fault not attributable to the customer. Proof of postage and cost should be provided by the customer.